FAQ
Answers before you begin.
Clear expectations are part of a strong client relationship.
Do you guarantee deletions, approvals or score increases?
No. Outcomes depend on individual circumstances, credit reporting, documentation and third-party underwriting. TrueNorth provides education, strategy and support without guaranteeing a particular result.
Do you work only with clients in San Antonio?
No. Virtual consultations may be available to clients throughout Texas and other eligible locations.
What happens during the consultation?
We discuss your goals, current concerns and the primary obstacles affecting your next step. You may receive preliminary education and recommendations based on the information available.
Should I send my Social Security number or sensitive documents by email?
No. Do not send full Social Security numbers, account numbers or identity documents through ordinary email or the website form. Secure instructions will be provided when documentation is needed.
How long does credit improvement take?
There is no universal timeline. Reporting cycles, creditor responses, documentation, balances and individual behavior all influence the process.
Do you provide legal, tax or investment advice?
No. TrueNorth provides educational and consulting services. Clients should consult appropriately licensed professionals for legal, tax, investment or other regulated advice.